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Whistleblower form
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Mazepay operates with a whistleblower scheme in accordance with the Regulatory Requirements as set out in the Danish Payments Act (in Danish: Lov om Betalinger) and supervised by the Danish Financial Supervisory Authority (DFSA). The whistleblower scheme enables employees of Mazepay and other related parties to report serious issues in the company. The whistleblower may choose to make the submission anonymously or non-anonymously. At Mazepay we encourage employees to share their concerns openly as our Code of Conduct prohibits retaliation of any kind yet fully understand that it may feel necessary to make an anonymous report.
Serious issues to report can for instance be:
- Financial crime, including money laundering, embezzlement, bribery, fraud, forgery, corruption, accounting fraud, etc.
- Serious breaches of occupational health and safety
- Physical violence or sexual abuse
The recipient of reports submitted through the whistleblower tool is the Chairman of the Board of Directors of Mazepay, Jørgen Horwitz. Executives, managers and other employees of Mazepay do not have access to the whistleblower tool or to the reports submitted through the tool.
Concerns or issues with personal matters (except where such are offences of Regulatory Requirements, other legislation or Mazepay policies) and perceived injustices regarding salary, individual employment terms or non-compliance with the workplace standards under the Code of Conduct, should not be handled via the whistleblower tool. These should be handled in accordance with the regular process for such issues or reported to the COO, Dan Kortegaard Nielsen.
AT Austria
BE Belgium
CZ Czechia
DK Denmark
EE Estonia
HU Hungary
LT Lithuania
MT Malta
NL The Netherlands
PL Poland
PT Portugal
SE Sweden
SK Slovakia
Appendix A: Mazepay Cloud Service Terms
Appendix A contains the general terms and conditions for the use of the Mazepay platform where we address common legal terms including liability, confidentiality, etc.
Appendix B: Mazepay Payment Service Terms
Appendix B contains the payment service-related terms and conditions which Mazepay applies as a licensed payment institute subject to the supervision of the Danish Financial Supervisory Authority with a passported license in 30 countries.
Appendix C: Mazepay Data Processing Agreement
Mazepay’s Data Processing Agreement (which complies with the GDPR requirements) with annexes describing the safeguarding measures applied to personal data and data processing.
Appendix D: Mazepay Data and Outsourcing Service Providers
Appendix D is Mazepay’s list of service providers supporting our solution technically and enabling our processes. The service providers in the list are all identified potential sub-processors of personal data processed under the agreement.
Active
Appendix E: Specification and documentation of standard Mazepay Services
Appendix E is a description of the work carried out by Mazepay and the responsibilities of Mazepay and you as the customer respectively. Appendix E also works as the instruction under which Mazepay operationally processes personal data exchanged under the agreement.
Code of Conduct for Business Partners
Mazepay outlines the requirements and shares the endeavour to meet the high sustainability standards as well as to form fair and ethical relationships with key stakeholders (collectively known as “Business Partners”).